Informativa sui rimborsi
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
Exceptions: The right of withdrawal does not apply to custom or personalized jewelry made to your specifications.
How to withdraw: Log into your account and submit a return or cancellation request through your order history. You must notify us within the 14-day withdrawal period.
Returning items: Once you have submitted your withdrawal request, you have 14 days to return the item(s) to us. You are responsible for the direct cost of returning the goods unless the item is defective or incorrect.
Refunds: We will refund the full purchase price, including the standard outbound shipping cost, within 10 business days of receiving the returned goods. Refunds are issued to your original payment method. Note that your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us at pureglowjewelry@pureglowjewelry.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, log in to your account at https://shopify.com/96234471709/account to submit a return request, or contact us at pureglowjewelry@pureglowjewelry.com. Returns will need to be sent to the following address: 1853 Pearland Pkwy Ste 123, Pearland, TX 77581
If your return is accepted, we'll send you a prepaid U.S. return shipping label, as well as instructions on how and where to send your package. International customers, including EU customers exercising their right of withdrawal, are responsible for the cost of return shipping unless the item is defective or incorrect. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items: Certain items cannot be returned, including custom or personalized jewelry and gift cards. If you're unsure whether your item is eligible, please contact us before initiating a return.
Exchanges: Want a different size or style? Request an exchange within 30 days of delivery through your account or by emailing pureglowjewelry@pureglowjewelry.com. Once we receive and inspect the original item, we'll ship your new piece.
Refunds: We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at pureglowjewelry@pureglowjewelry.com.
