Our Return & Refund Policy
At Pure Glow Jewelry, your satisfaction is our top priority. We want you to love every piece you receive. If something isn't right, we're here to make it right.
✅ 30-Day Return Window
We accept returns within 30 days of delivery. Items must be:
- Unworn and in original condition
- Free from damage, scratches, or signs of use
- In original packaging (if applicable)
💰 Refunds
Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to your original payment method.
🔄 Exchanges
Want a different size or style? We're happy to exchange your item. Simply contact us within 30 days of delivery and we'll guide you through the process.
❌ Non-Returnable Items
- Personalized or custom-engraved jewelry
- Items marked as final sale
- Gift cards
📦 How to Start a Return
- Contact us at our contact page with your order number and reason for return.
- We'll send you return instructions within 1–2 business days.
- Ship the item back using a trackable shipping method.
- Once received, your refund or exchange will be processed promptly.
🚨 Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately with a photo of the item. We will send a replacement or issue a full refund at no cost to you.
Questions? We're always happy to help. Contact our team and we'll respond within 24 hours.
